SONETMA

SOCALGAS TERRITORY
FIELD SALES ACADEMY

Natural Gas Sales • Compliance • Enrollment • TPV

Complete the training. Pass the certification. Be ready for the field.

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12 Modules

Market structure through field conduct.

Interactive Training

Simulations, decisions, knowledge checks.

Final Certification

30 questions. 90% to pass.

Compliance positioning

The sales representative / supplier is not SoCalGas. SoCalGas remains the local utility responsible for functions applicable to its utility role. Representatives represent the competitive supplier and must never claim employment by, affiliation with, or authorization from the utility.

  1. 1Understanding the Natural Gas MarketProducer → Supplier → Utility → Customer
  2. 2Utility vs SupplierTwo separate organizations. One honest introduction.
  3. 3The Field Sales ProcessTerritory to verified sale, step by step
  4. 4Customer ApproachThe first fifteen seconds at the door
  5. 5Customer QualificationCan I enroll this customer?
  6. 6Presenting the OfferNever invent. Never assume. Never misrepresent.
  7. 7EnrollmentQualified → Explained → Consent → Entered → Confirmed → TPV
  8. 8Third Party Verification (TPV)The customer verifies the sale
  9. 9Sales IntegrityIntegrity before commission
  10. 10Customer PrivacyCustomer information is private
  11. 11Field ProfessionalismApparel, identification and conduct
  12. 12Pre-Certification ReviewConsolidate before the final exam